FAQs
Welcome to Plumilight's FAQ section! We’ve gathered some common questions to help you navigate our products and services. If you can't find the answer you're looking for, feel free to contact us—we’re here to help!
1. What is the delivery time for my order?
Once your order is processed, delivery typically takes 7-15 business days depending on your location. We aim to ship orders as quickly as possible, and you will receive a tracking number to monitor your shipment.
2. Can I return or exchange my order?
Yes! We offer a 30-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, you can return or exchange the product, provided it’s in its original condition and packaging. Please visit our Return Policy page for more details.
3. How do I charge my night light?
All our night lights come with a USB charging cable. Simply connect the cable to the port on your night light and plug it into a USB power source. A full charge typically takes about 2-4 hours depending on the product, and you’ll get hours of warm, cozy light.
4. Are Plumilight products safe for children?
Absolutely! Our night lights are made from non-toxic, soft silicone, making them safe for kids and pets. We prioritize safety and design our products with no sharp edges or harmful materials, perfect for little hands.
5. Do your night lights have different brightness settings?
Yes! Many of our night lights come with adjustable brightness. You can easily control the brightness by touching or tapping the light, making it convenient to set the perfect ambiance for any room.
6. Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to track your order on our website or through the shipping carrier’s site.
7. What payment methods do you accept?
We accept a wide variety of payment methods, including Visa, MasterCard, PayPal, and Apple Pay. All payments are processed securely, ensuring your details remain protected.
8. Do you ship internationally?
Yes, we ship to most countries around the world! Shipping fees and delivery times may vary depending on your location. You’ll see all available shipping options at checkout.
9. How do I contact customer support?
You can reach out to us via email at support@plumilight.com. We strive to respond to all inquiries within 24 hours. For more urgent requests, please use our live chat feature during business hours.
10. How do I clean my night light?
Our night lights are easy to clean! Simply use a damp cloth to wipe the surface gently. Avoid using harsh chemicals or submerging the light in water.
Still have questions?
If you didn’t find the answer you were looking for, please don’t hesitate to contact us at support@plumilight.com. We're happy to help!