Shipping Policy

At Plumilight, we aim to make your shopping experience smooth and stress-free. Below is everything you need to know about our shipping process, from estimated delivery times to tracking your order.

1. Processing Time

Once your order is placed, we take 1-3 business days to process it before shipping. During high-demand periods or sales, processing times may extend slightly. You will receive a confirmation email once your order has been dispatched.

2. Shipping Rates and Times

We offer shipping worldwide, and shipping rates will be calculated at checkout based on your location. Below are our general shipping times:

  • Standard Shipping: Estimated delivery time: 7-15 business days. Available for most countries.
  • Expedited Shipping (when available): Estimated delivery time: 5-10 business days, This option will be shown at checkout if available for your location.

    Please note that these shipping times are estimates and may vary depending on factors such as customs delays, weather conditions, or unforeseen issues.

    3. International Shipping

    Yes, we ship internationally! However, please be aware that international orders may be subject to customs duties and import taxes based on your country’s regulations. These fees are the responsibility of the customer and are not included in our shipping fees.

    4. Order Tracking

    Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the link provided in the email or on the shipping carrier’s website. Please allow 24-48 hours for the tracking information to update after your package has been shipped.

    5. Shipping Delays

    While we strive to meet our shipping estimates, unforeseen delays may occur. If you experience any significant delays, feel free to reach out to us at support@plumilight.com, and we will assist you in tracking your package and resolving any issues.

    6. Lost or Damaged Items

    If your order arrives damaged or doesn’t arrive at all, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate and, if necessary, offer a replacement or refund.

    7. Shipping Restrictions

    Due to logistics and postal service limitations, we are unable to ship to certain locations. If we are unable to ship to your address, you will be notified at checkout.

    Have more questions?
    If you have any further questions about our shipping process, feel free to contact us at support@plumilight.com. We’re here to ensure your order arrives safely and on time!